1. Acceptance of these terms

These Terms and Conditions govern your access to and use of the Booking Hospitality website, account features, enquiry forms and travel-related services. By using the website, creating an account or requesting a booking, you agree to these terms.

If you make a request for another traveller or on behalf of an organisation, you confirm that you are authorised to provide their information and accept these terms for that request.

2. Eligibility and accounts

• You must provide accurate, current and complete information.
• You are responsible for safeguarding login codes and activity performed through your account.
• Defence, government, corporate or entitlement-related details may be verified before a special rate or benefit is confirmed.
• We may suspend access where information is misleading, security is compromised or the website is misused.

3. Enquiries and bookings

Submitting an enquiry or reservation request does not itself create a confirmed booking. A booking is confirmed only when BHLI or the relevant supplier issues a written confirmation or booking reference and any required payment is received.

Availability, room category, itinerary, inclusions and special requests remain subject to supplier confirmation. Please review the final confirmation carefully and report errors promptly.

4. Prices, taxes and payments

• Displayed prices may be indicative until availability and eligibility are verified.
• The final amount may include applicable taxes, supplier charges and disclosed service fees.
• Payments must be made only through payment details or channels officially communicated by BHLI.
• Obvious pricing or availability errors may be corrected before confirmation; you may then accept the corrected offer or cancel the request.

5. Government and Defence travel

Government, Defence, LTC, MoU and entitlement rates are restricted to eligible travellers and applicable journeys. Supporting identification, rank, department, service details or travel authority may be requested. Eligibility is subject to the relevant policy and supplier rules.

Unless expressly confirmed otherwise, special BHLI-negotiated or MoU rates are available only for bookings processed through BHLI and cannot be applied retrospectively to direct supplier bookings.

6. Changes, cancellations and refunds

Changes, cancellations, no-shows and refunds are governed by the fare, hotel, transport or service-provider rules communicated with your booking. Some rates may be non-refundable or subject to charges.

Approved refunds are returned through the applicable payment channel after the supplier and payment provider complete processing. Processing timelines can vary. Our separate Cancellation and Refund page may provide additional operational details.

7. Traveller responsibilities

• Check names, dates, destination, guest count and other confirmation details before travel.
• Carry valid identity, travel, visa, medical and entitlement documents required for the journey.
• Comply with supplier rules, property policies, safety requirements and applicable law.
• Inform us of accessibility, health or other important requirements early enough for suppliers to review them.

8. Third-party suppliers

Hotels, airlines, rail operators, transport providers, event vendors, payment providers and other suppliers deliver many of the services offered through BHLI. Their own terms, schedules and policies may also apply.

BHLI coordinates and facilitates reservations but does not control every supplier operation. We will provide reasonable assistance when a supplier changes or fails to deliver a confirmed service, subject to applicable law and the supplier's responsibility.

9. Acceptable website use

• Do not attempt unauthorised access, interfere with security or introduce malicious code.
• Do not scrape, copy or commercially exploit website content without written permission.
• Do not submit fraudulent enquiries, impersonate others or misuse official-travel benefits.

10. Intellectual property and liability

The website design, brand, text and original materials belong to BHLI or their respective licensors and are protected by applicable intellectual-property law.

To the extent permitted by law, BHLI is not liable for indirect or consequential losses, events outside reasonable control, or losses caused by inaccurate information supplied by a user. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.

11. Governing law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to resolve a concern promptly. Subject to any mandatory consumer forum or statutory jurisdiction, disputes will be subject to the competent courts in Bengaluru, Karnataka.

12. Updates and contact

We may update these terms to reflect service, legal or operational changes. The revised version will be posted here with a new effective date. Material changes will be communicated where required.